Will My Tow Truck Driver be Certified?

American Bulldog Towing requires our staff to pass the Tow Cert TROCP® (Towing and Recovery Operator Certification Program) Level 1 Exam before we send our towing operators out into the world. Additionally to help keep our staff safe our field staff completes the National Traffic Incident Management (TIM) Training Certificate and our office staff completes the TRSCP® (Towing & Recovery Support Certification Program) Certification process.

 

How do I pay for my Tow Truck Service?

We accept Cash, Credit Card, Comdata, EFS, T-Check and Zelle.

***Update we now also have a brand new way to pay with your bank account right from your phone.***



Will I get a receipt for my tow truck service payment?

Yes you can, we can text you a copy or email you a PDF file that’s full color and 8.5″ x 11″. Your receipt should show all your information and your vehicle’s information in case your submitting the receipt to your insurance company for reimbursement consideration for an accident or roadside assistance claim. You may also give us permission to speak to your insurance agent’s office on your behalf and when they call us we can send it right over to them. We all know an email address for a State Farm agent can be quite lengthy.

Will you work with my insurance?

The long answer is YES, and the short answer is NO. Yes, we will work with your insurance with your permission to speak to them, no we cannot just jot down your policy number and bill your insurance. SOME INSURANCE COMPANIES ALREADY HAVE A CONTRACT AND DISCOUNTED RATES ON FILE. In order to bill your insurance directly your insurance must contact us directly.

Is American Bulldog Towing Insured?

Yes we are. The state of Indiana won’t give us license plates without proof.

How long does it take you to get to my location?

We give every job an estimated time of arrival based on the workload, your location, and weather. We try and stick to that time frame or provide an update if something has changed.

Can you fix my flat tire?

No we do not repair tires, but we can do tire changes if you have a spare tire.

Do you sell tires?

Yes we stock several trailer tire sizes already mounted to the rim. For car tires due to the number of options we do not have any in stock but are happy to help find you a tire shop. Locally Rothrock Tire, POMP’s Tire, and Walmart are the favorites but Mavis Tire, Firestone, Discount Tire, & Belle Tire are all a short drive away too.

Do you sell used tires?

No we do not sell used tires due to insurance regulations.

Will my insurance company reimburse me for a tow?

We can’t answer that but we can tell you that you will get a receipt you can use in that process!

AAA can’t find anyone and told me to hire someone and they will reimburse me for a tow?

While we can’t answer that because we are not AAA. We can tell you that you will get a receipt you can use in that process.

How much do your tow truck services cost?

Please call us with all the details of the job for a price upfront. Please note is very difficult to give an accurate price based on mileage if on the Interstate or if you don’t have your exact address. 

Prices take into consideration the type of vehicle, the location your broke down and the location your going to, as well as the actual reason for the breakdown. Because lets face it there is a price difference between your car has a bad motor or a flat tire and your cars wrecked and 44’ off the road upside down in a creek.

Does American Bulldog Towing accept AAA?

No American Bulldog Towing is not a contracted AAA provider. To obtain a tow using your AAA, you must call AAA and they will dispatch a Tow Truck or Rollback to tow your car. AAA can be reached at 1-800-AAA-HELP or 1-800-222-4357 or we believe you can even request help online or from the AAA app.

How do I know if I need a flatbed?

Ask us! Our wreckers also have special equipment on them like dollies and go-jacks to aid in towing most vehicles. A car with ground effects may need a flatbed. We recommend a flatbed for “exotic, antique and project cars”, and any car that has been modified from the manufacturers original production may need special handling with special straps to secure it to the flatbed.

Can you tow my vehicle if it is in a parking garage?

American Bulldog Towing has a Tow Truck that has a clearance of 8ft 0in, so we can carefully extract vehicles from most parking garages.



What is a fuel surcharge?

Since the rise in the prices of fuel we have implemented a fuel surcharge to help make up for the fluctuation in fuel prices, rather than changing our rates all the time. This price is updated weekly.

 

Do I have to be with the vehicle to get a tow?

No, you do not need to be with the vehicle to get a tow as long as you leave the keys with the car and let us know how you are paying. (Example: You are paying by check/bank account but are unable to meet the driver, our dispatchers would calculate the mileage and should be able to give you the price therefore you may leave the check in the vehicle along with the keys, common places keys are left are: under the floor mat, above the visor, in the gas flap, in the ignition, on the tire. Or we can send you a link to check out on your mobile phone) You just need to let our dispatchers know where you will be leaving the key.

Can you tow motorcycles?

Yes, we have the capability of towing a motorcycle, trike, Spyder, and even a slingshot.

Can I schedule a tow?

Yes, call one of our dispatchers to give them the necessary information and the time you would like to have us tow the car.

Do you require background checks on your drivers?

Yes ALL EMPLOYEES of American Bulldog Towing must pass a background check. Several of our clients that use us almost daily require this.

Can I ride in the Tow Truck?

Yes the operator of the vehicle is not only welcome but encouraged to stay with his/her vehicle and ride with to the destination. We cannot guarantee room for passengers so please tell the office if you have passengers.

My Semi-Truck needs a Regen. Can you do that?

Yes, American Bulldog Towing is equipped to regen your truck if needed.

Do you accept checks?

Yes, American Bulldog Towing accepts checks up to $100 from local residents using a local bank. Above $100 we have an online option to pay with your bank account.

There is a car parked on the street in front of my house. How much to tow it?

Unfortunately two wrongs don’t make a right. We can’t just tow a car on the street that doesn’t belong to you. We recommend the police department get involved.